Refund policy
Refund & Return Policy
We want you to feel comfortable and confident shopping with Kosher Casual. If something doesn't work out, we're here to help.
Please review the following return and refund guidelines.
30-Day Return Policy
We accept eligible returns requested within 30 days of receiving your order.
To qualify for a return, items must:
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Be unworn and unused.
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Be in the same condition in which they were received.
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Have their original tags attached.
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Be returned in their original packaging.
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Include a receipt or other proof of purchase.
Items that do not meet these conditions may not qualify for a return.
How to Request a Return
To request a return:
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Log in to your Kosher Casual customer account.
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Locate the order in your order history.
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Submit a return request for the applicable item or items.
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Follow the return instructions provided after your request is reviewed.
If you need assistance, contact us at customersupport@koshercasual.com.
Please do not send items back without first requesting a return. Unauthorized returns may not be accepted.
Return Shipping Costs
Unless otherwise confirmed by Kosher Casual, customers are responsible for return shipping costs.
If a prepaid return label is offered, any applicable label fee will be disclosed during the return process.
Please follow the provided return instructions to ensure your package reaches the correct location.
Non-Returnable Items
The following items are generally not eligible for return:
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Sale and clearance merchandise.
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Items marked as final sale.
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Gift cards.
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Custom or personalized items, where applicable.
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Items that have been worn, used, damaged after delivery, or returned without their original tags.
These exclusions apply except where otherwise required by applicable law.
If you're unsure whether an item qualifies for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Email customersupport@koshercasual.com with your order number, a description of the issue, and photographs when helpful.
We will review the situation and work with you toward an appropriate resolution.
Exchanges
We do not offer a separate direct-exchange process.
If you would like a different size, color, or product, the quickest option is generally to request a return for the original eligible item and place a new order.
All returns remain subject to the eligibility requirements outlined above.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.
European Union Customers
Where applicable, customers receiving merchandise in the European Union may have a statutory right to cancel certain purchases within 14 days without providing a reason.
These statutory rights are separate from our standard return policy and are subject to applicable legal requirements and exceptions.
Nothing in this policy limits any non-waivable consumer rights provided by applicable law.
Contact Us
For questions about returns, exchanges, refunds, or damaged merchandise, contact: